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Frequently Asked Questions (FAQ)

Categories
Device Bundle
Megaria Prepaid
Tourist Prepaid
Dare to Speak Prepaid
What is speakOUT Device Bundle?

speakOUT Device Bundle offers ready-to-use speakOUT SIM Pack that ties with affordable devices, allowing you to enjoy hassle-free smartphone purchase experience featuring an additional RM50 worth of FreeLoad™ in the SIM Pack purchased.

Where can I find out the latest device offer?

You may refer to our website for latest device available at http://www.speakout.asia/promotion.php

Do I need to sign any contract for purchase of speakOUT Device Bundle?

No contract needed and it is a one-off purchase.

What is FreeLoad™?

speakOUT FreeLoad™ is exclusive goodies offer for selected speakOUT user, that allow user to claim upon activation of speakOUT SIM Pack.

Is speakOUT Device Bundle covered with warranty?

Yes. You may visit service center for after sales services by referring details below:
speakOUT flippi1 & speakOUT S16
Warranty: 3 months
Service Center: http://www.gomax.com.my/service-center

Gomax
Warranty: 12 months
Service Center: http://www.gomax.com.my/service-center

Ding Ding Technology
Warranty: 12 months
Service Center: https://www.facebook.com/DingDingTechMY

Where can I purchase speakOUT Device Bundle?

You may check for your nearby speakOUT dealer by referring to our website:
http://www.speakout.asia/wheretobuy.php

What is the rate plan for the SIM Pack offered in speakOUT Device Bundle?

The SIM Pack offered in Device Bundle is speakOUT Base SIM, you may refer details of speakOUT Base SIM by referring the link below:
http://www.speakout.asia/basesim.php

What is speakOUT MegaRia SIM Pack?

speakOUT MegaRia SIM Pack is Malaysia's latest mobile prepaid SIM rate plan offering the best prepaid rates to youth segment. This MegaRia SIM pack offers youth affordable, convenient wireless service that's easy to use, simple to understand and worry free.

How can I check my internet usage balance?

Upon subscription of internet data plans. You can check up to date internet usage via USSD shortcut *129*4*2*1*1#.

How do I subscribe to Mobile Internet Plan?

You may subscribe to MegaRia Data plans by dialing *129#, then select . Subsequently you may dial shortcut *129*4*1# to subscribe.

Who can enjoy speakOUT MegaRia SIM Pack?

Anyone with age 18 and above who possess valid ID may enjoy speakOUT MegaRia SIM.

What is the internet speed for speakOUT MegaRia SIM Pack?

The internet speed for speakOUT MegaRia SIM Pack is 3G/4G.

What is unlimited internet?

Unlimited Internet allow user to enjoy internet at basic internet speed upon fully utilization of data quota.

What are the plan rates for speakOUT MegaRia SIM Pack?

You may refer to our website for plan rates and more details of speakOUT MegaRia SIM Pack at http://speakout.asia/megaria.php

What happens when my Mega Ria Internet Data Plan expires?

Upon expiration of Mega Ria Internet Data Plan, your plan will be automatically re-subscribe.

What happens if my Mega Ria Internet Data Plan expired and I do not have sufficient credit balance to re-subscribe?

Upon expiration of Mega Ria Internet Data Plan with in sufficient credit for re-subscription, to Pay as You Use (PAYU) will be applied on your usage of internet at 10sen/MB.

I’ve reached my Mega Ria Internet Data Plan quota within plan expiration period. What should I do to continue surfing?

Upon reaching internet data quota, you may still able to use the internet at Basic Internet speed. You may continue to enjoy high speed internet by subscribing Internet Booster, details at: http://speakout.asia/megaria.php

What is the IDD rate for speakOUT MegaRia SIM Pack?

You may refer our website for more details of IDD rate at http://speakout.asia/megaria.php#idd

I’ve insert the SIM card into my phone but I’m not able to connect to internet.

Check your phone setting if the data connection of SIM has been turned on. If that does not resolve the issue, please check phone setting via USSD shortcut *129*7*1#

What is speakOUT Tourist Pack?

speakOUT Tourist SIM Pack is exclusively offer for inbound tourist in Malaysia and preloaded with RM5 airtime credit and 100GB high speed internet for 7 days. IDD rate of Tourist SIM Pack are offered at flat rate of 15sen/30 second for top 20 countries. Check out the link for top 20 countries details: http://www.speakout.asia/tourist.php#country

About 100GB high speed internet.

speakOUT Tourist SIM Pack is preloaded with 100GB data for 7 days upon SIM card activation. The data quota does not carry forward upon expiration. No auto renewal.

How can I check my internet usage balance?

To check your 100GB preloaded data quota, key in USSD shortcut *129*1*5#.
To check your subscribed data plan quota, key in USSD shortcut *129*4*3#.

How do I subscribe to Mobile Internet Plan?

You may subscribe to SuperSurf & UltraSurf plans by dialing *129#, then select . Subsequently you may dial shortcut *129*3# to subscribe.

Who can enjoy speakOUT Tourist SIM Pack?

User need to present and register with valid foreign passport to enjoy speakOUT Tourist SIM Pack.

What is the internet speed for speakOUT Tourist SIM Pack?

The internet speed for speakOUT Tourist SIM Pack is 3G/4G.

What is unlimited internet?

Unlimited Internet allow user to enjoy internet at basic internet speed upon fully utilization of data quota.

What are the plan rates for speakOUT Tourist SIM Pack?

You may refer to our website for plan rates and more details of speakOUT Tourist SIM Pack at http://www.speakout.asia/tourist.php#home

What happens when my Unlimited Mobile Internet Plan expires?

Upon expiration of Unlimited Mobile Internet Plan, your plan will be automatically re-subscribe.

What happens if my Unlimited Mobile Internet Plan expired and I do not have sufficient credit balance to re-subscribe?

Upon expiration of Unlimited Mobile Internet Plan with in sufficient credit for re-subscription, to Pay as You Use (PAYU) will be applied on your usage of internet at 10sen/MB.

I’ve reached my Unlimited Mobile Internet Plan quota within plan expiration period. What should I do to continue surfing?

Upon reaching internet data quota, you may still able to use the internet at Basic Internet speed. You may continue to enjoy high speed internet by subscribing Internet Booster, details at: http://www.speakout.asia/tourist.php#menu2

What is the IDD rate for speakOUT Tourist SIM Pack?

speakOUT Tourist SIM Pack offers flat rate of 15sen/30 sec for top 20 countries. You may refer our website for more details of IDD rate at http://www.speakout.asia/tourist.php#country

I’ve insert the SIM card into my phone but I’m not able to connect to internet.

Check your phone setting if the data connection of SIM has been turned on. If that does not resolve the issue, please check phone setting via USSD Shortcut *129*7#

What is speakOUT Dare to Speak SIM Pack?

speakOUT Dare to Speak SIM Pack is limited stock offer for Malaysia user and preloaded with RM5 airtime credit and 100GB high speed internet for 7 days. IDD rate of Dare to Speak SIM Pack are offered at flat rate of 15sen/30 second for top 20 countries. Check out the link for top 20 countries details: http://www.speakout.asia/dare2speak.php

About 100GB high speed internet.

speakOUT Dare to Speak SIM Pack is preloaded with 100GB data for 7 days upon SIM card activation. The data quota does not carry forward upon expiration. No auto renewal.

How can I check my internet usage balance?

To check your 100GB preloaded data quota, key in USSD shortcut *129*1*5#.
To check your subscribed data plan quota, key in USSD shortcut *129*4*3#.

How do I subscribe to Mobile Internet Plan?

You may subscribe to SuperSurf & UltraSurf plans by dialing *129#, then select . Subsequently you may dial shortcut *129*4*1# to subscribe.

Who can enjoy speakOUT Dare to Speak SIM Pack?

User need to present and register with valid Malaysian passport to enjoy speakOUT Dare to Speak SIM Pack.

What is the internet speed for speakOUT Tourist SIM Pack?

The internet speed for speakOUT Dare to Speak SIM Pack is 3G/4G.

What is unlimited internet?

Unlimited Internet allow user to enjoy internet at basic internet speed upon fully utilization of data quota.

What are the plan rates for speakOUT Dare to Speak SIM Pack?

You may refer to our website for plan rates and more details of speakOUT Dare to Speak SIM Pack at http://www.speakout.asia/dare2speak.php

What happens when my Unlimited Mobile Internet Plan expires?

Upon expiration of Unlimited Mobile Internet Plan, your plan will be automatically re-subscribe.

What happens if my Unlimited Mobile Internet Plan expired and I do not have sufficient credit balance to re-subscribe?

Upon expiration of Unlimited Mobile Internet Plan with in sufficient credit for re-subscription, to Pay as You Use (PAYU) will be applied on your usage of internet at 10sen/MB.

I’ve reached my Unlimited Mobile Internet Plan quota within plan expiration period. What should I do to continue surfing?

Upon reaching internet data quota, you may still able to use the internet at Basic Internet speed. You may continue to enjoy high speed internet by subscribing Internet Booster, details at: http://www.speakout.asia/dare2speak.php

What is the IDD rate for speakOUT Tourist SIM Pack?

speakOUT Dare to Speak SIM Pack offers flat rate of 15sen/30 sec for top 20 countries. You may refer our website for more details of IDD rate at http://www.speakout.asia/dare2speak.php

I’ve insert the SIM card into my phone but I’m not able to connect to internet.

Check your phone setting if the data connection of SIM has been turned on. If that does not resolve the issue, please check phone setting via USSD Shortcut *129*7#